Thursday, March 01, 2007

Really, REALLY good at his job

Netadmin pilot fish gets a trouble ticket: the network appears to be down at a branch of the credit union he works for.

He runs a few quick network tests. Sure enough, there's no response from the branch. So he calls the branch to confirm that there's no other obvious problem, such as a power outage.

Fish: Hi, I'm calling from network operations. I'm calling to ask if the power is still on at your location.

Branch manager: Yes, it is.

Fish: OK, is anyone doing any construction in your building?

Manager: In the building? No.

Fish: (sensing there's something going on) What about outside?

Manager: Well, there's a group of guys with a backhoe across the back alley.

Fish: Can you see them from where you are?

Manager: Yes.

Fish: Are they standing around in a circle around a hole?

Manager: Yeah. How do you know this?

Fish: I'm really good at my job. Do they look like they may have just done something really bad?

Manager: Do they look guilty? From what I can see, yeah, I'd say so.

Fish: Now is there someone in that group who looks really mad?

Manager: Are you sure you're not playing a trick on me? You're not across the street, right? Yes, there's a person who I'd say was the foreman. He doesn't look happy.

Fish: No, I'm about 200 kilometers away from you. He's the one you need to go and talk to. Ask him if he's called the telco, and if not, ask him if he wants me to.

Manager: What happened?


Fish: I'd guess the backhoe cut the fiber connection for your town. It's just pure luck that your phones aren't down right now, either.

"Sure enough, the backhoe had cut the fiber connection," says fish. "I was told the foreman's face was a wonderful shade of red when he was asked by the credit union manager if he wanted us to report his cable cut."

Moral of the story : You don't need to be at the scene to see what actually happened, all you need to be is really good at your work.

Source

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1 Comments:

Anonymous Anonymous said...

福~
「朵
語‧,最一件事,就。好,你西...............................................................................................................................-...相互
,以讓>它使...................

Monday, May 11, 2009 8:47:00 AM  

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